Flight delayed for hours? Turn your travel proof into an EU261 claim packet.

Upload your booking, boarding pass, airline delay messages, arrival-time proof, and meal or hotel receipts. Get a claim letter, eligibility summary, timeline, and expense table you can review before sending to the airline.

See sample packet

Airline decisions depend on route, timing, cause, and evidence. PackMyDocs organizes the claim; it does not promise compensation.

Based on EU passenger-rights guidance
No compensation guarantees
You review before sending

3+ hrs delay signal

Arrival delay is one of the key facts to document for many EU261 claims.

4 flight facts

Route, operating carrier, scheduled time, actual arrival time.

1 PDF packet

Claim letter, timeline, receipts, and evidence index.

Don't wait: EU passenger-rights rules are detailed and exceptions apply, including extraordinary circumstances. Always check the airline response against the official guidance.

What you get back

From that pile of files to this packet

Elena's delayed Lisbon-to-Paris flight: booking, boarding pass, airline messages, and receipts turned into a claim letter, timeline, and expense table.

EU261 Flight Delay Compensation Claim Packet sample: Claim letter — PAGE 01 / Claim letter

EU261 Flight Delay Compensation Claim Packet sample: Delay timeline — PAGE 02 / Delay timeline

EU261 Flight Delay Compensation Claim Packet sample: Expense table — PAGE 03 / Expense table

An EU261 claim letter to the operating airline with route, flight, delay, and requested outcome

An eligibility summary that separates documented facts from items the airline must confirm

A dated timeline from scheduled departure through actual arrival

An expense table for meals, hotel, transport, and communication costs

A numbered evidence index with boarding pass, messages, screenshots, and receipts

Take the full packet with you

Download the complete sample PDF and see, page by page, how the finished packet is structured.

PDF3 pagesClaim letterDelay timelineExpense table

How it works

Three steps. None of them painful.

Upload what you have

Photos, PDFs, screenshots, forwarded emails — in any order, straight from your phone. Messy is fine; that's the job.

We build your packet

Everything gets sorted, named, and assembled — the letter drafted, the timeline dated, every document numbered and indexed.

Download, review, and send

One clean PDF for wherever it needs to go — a dispute portal, an email, a printer. You review it before using it.

Is this you?

Made for exactly this situation

Your flight from, within, or to the EU was delayed, cancelled, or rerouted

You need to send a compensation or reimbursement request to the operating airline

You have delay screenshots, airline emails, boarding passes, and expense receipts

You want a clear packet before escalating to a national enforcement body or ADR scheme

Evidence checklist

Gather these first

Flight claims can fall apart because the key facts are scattered: booking details in one app, gate delay screenshots in another, receipts in your inbox. Gather everything you have. PackMyDocs turns the trip into a clean claim packet.

0/7 Tick off what you have.

Booking confirmation or e-ticket Shows passenger names, route, flight number, dates, and reservation code. Required
Boarding pass or check-in proof Supports that you were booked and presented for travel. Required
Airline delay, cancellation, or rerouting messages The airline's own notices often establish timing and stated reason. Required
Actual arrival-time proof EU261 delay analysis usually turns on arrival delay, not just departure delay. Required
Meal, hotel, transport, or phone receipts Care and reimbursement requests need dated, itemized proof. If it applies
Airport or app screenshots Gate boards, app updates, and tracking records help reconstruct the timeline. If it applies
Airline complaint reference If you already submitted online, the packet can reference the existing case. If it applies

Tick off what you already have — progress stays on this device.

After you hit send

How the process usually goes

STEP 1

Confirm the operating carrier and route

EU air passenger rights depend on route and operating carrier. The marketing airline may not be the airline that operated the flight.

STEP 2

Document the actual arrival delay

Save screenshots or third-party records showing when doors opened or the flight arrived. The packet labels the proof so the airline can follow it.

STEP 3

Separate compensation from expenses

Compensation, rerouting or refund, and care expenses are different asks. A good packet keeps each request and its evidence separate.

STEP 4

Keep the airline response

If the airline rejects the claim, keep the reason and reference number. You may need that record before escalating to the relevant body.

Common questions

How much does it cost?

Previewing the checklist and sample packet is free. If you decide to build your own finished flight claim packet, it costs $15.

What do I actually upload?

Your booking, boarding pass, airline emails or app notices, screenshots showing the delay, and receipts for reasonable meals, hotel, transport, or communications. We organize them into a claim packet.

Does EU261 guarantee compensation for every long delay?

No. Eligibility depends on the route, operating carrier, arrival delay, and cause. Extraordinary circumstances can affect compensation. The packet organizes facts; it does not decide the airline's obligation.

Should I claim expenses too?

If you paid for meals, hotel, transport, or communications because of the disruption, include dated receipts. The packet separates expense reimbursement from compensation so the airline can review each request.

What if the airline says weather or air traffic control caused it?

Include the airline message and any other records you have. PackMyDocs records the stated reason but does not override the airline or authority's determination.

Is this legal advice?

No. PackMyDocs helps prepare a claim packet based on your documents and public passenger-rights guidance. It does not represent you or guarantee compensation.