Mover lost or damaged your things? Build a written claim packet.

Upload the bill of lading, inventory, delivery receipt, damage photos, repair estimates, and mover emails. Get a written claim, itemized damage table, timeline, and numbered evidence index.

See sample packet

Liability and filing rules depend on your move and mover. PackMyDocs organizes documents; it does not value or settle your claim.

Built around FMCSA guidance
No settlement promises
You review before sending

1 written claim

Carrier, shipment, claim amount, item list, and evidence references.

120 carrier response marker

Federal claim rules include a written pay, decline, or settlement-offer timeframe.

1 PDF packet

Claim letter, damage table, photos, estimates, and evidence index.

Don't wait: Interstate household-goods claims have specific carrier rules. Check your mover's claim form and dispute-settlement program.

What you get back

From that pile of files to this packet

The Chen family's interstate move: bill of lading, inventory sheets, photos, and repair estimates turned into a written claim and damage table.

Moving Company Lost or Damaged Goods Claim Packet sample: Written claim — PAGE 01 / Written claim

Moving Company Lost or Damaged Goods Claim Packet sample: Damage table — PAGE 02 / Damage table

Moving Company Lost or Damaged Goods Claim Packet sample: Evidence index — PAGE 03 / Evidence index

A written moving claim with shipment details, claim amount, and requested resolution

An itemized damage and loss table with inventory numbers, photos, and value support

A timeline from pickup through delivery, notice, claim submission, and mover responses

A numbered evidence index for bill of lading, inventory, photos, estimates, and emails

One combined PDF packet ready for the mover's claim channel

Take the full packet with you

Download the complete sample PDF and see, page by page, how the finished packet is structured.

PDF3 pagesWritten claimDamage tableEvidence index

How it works

Three steps. None of them painful.

Upload what you have

Photos, PDFs, screenshots, forwarded emails — in any order, straight from your phone. Messy is fine; that's the job.

We build your packet

Everything gets sorted, named, and assembled — the letter drafted, the timeline dated, every document numbered and indexed.

Download, review, and send

One clean PDF for wherever it needs to go — a dispute portal, an email, a printer. You review it before using it.

Is this you?

Made for exactly this situation

Your interstate mover lost boxes, broke furniture, or damaged household goods

You have delivery notes, inventory tags, photos, and repair estimates

The mover asked for a formal claim form or supporting documents

You want a complete file before using the mover's dispute settlement program

Evidence checklist

Gather these first

Moving claims need precision: shipment documents, inventory numbers, delivery exceptions, photos, repair estimates, and a specific claim amount. PackMyDocs turns those details into a written claim packet that is easier for the mover to process.

0/7 Tick off what you have.

Bill of lading Identifies the carrier, shipment, dates, valuation option, and shipment terms. Required
Mover inventory or cube sheet Links damaged or missing items to inventory numbers and descriptions. Required
Delivery receipt or exception notes Shows what was reported at delivery and when. Required
Photos or video of damage Documents condition, packaging, and item damage before repair or disposal. Required
Repair estimate or replacement value support Supports the claimed amount for each item. If it applies
Mover emails, claim forms, or portal screenshots Shows claim instructions, submission dates, and responses. If it applies
Purchase receipts or old photos Helps establish ownership, age, condition, or value. If it applies

Tick off what you already have — progress stays on this device.

After you hit send

How the process usually goes

STEP 1

Find the mover's claim process

FMCSA guidance says to request or use the company claim form when goods are damaged or missing. Your packet can attach behind that form.

STEP 2

Match every item to the inventory

Item number, description, room, damage, photo, and amount claimed should line up. This avoids a vague "many things were damaged" claim.

STEP 3

State a specific or determinable amount

Federal claim rules refer to formal written claims with a specified or determinable money amount. The packet keeps your calculation visible.

STEP 4

Track responses and deadlines

Save the claim date, delivery proof, and every mover response. If the claim stalls, your file is already organized for the next step.

Common questions

How much does it cost?

Previewing the checklist and sample packet is free. If you decide to build your own finished moving claim packet, it costs $15.

What do I actually upload?

Bill of lading, inventory sheets, delivery receipt, exception notes, photos, videos, repair estimates, receipts, mover emails, and claim forms.

Can PackMyDocs calculate what the mover owes me?

No. Valuation and liability depend on your move documents and applicable rules. PackMyDocs organizes your claimed items and support; the mover decides the claim.

What if I did not note the damage at delivery?

Include what you did document and when you discovered the issue. The packet can show the timeline and evidence without inventing delivery notes.

Can I use this for a local move?

The packet structure still helps, but local-move rules may be different. Follow your state/local mover rules and the mover's claim process.

Is this legal advice?

No. PackMyDocs prepares your moving claim documents. It does not interpret liability, value your property, or represent you.